Aavya Life – FAQ

Orders & Payment

Q: Do you offer Cash on Delivery (COD)? A: Yes! We offer 100% Cash on Delivery across India. You can also pay online via UPI or card at checkout.

Q: How do I place an order? A: Simply add your favourite products to the cart, go to checkout, fill in your delivery details, and choose your preferred payment method (COD, UPI, or Card).

Q: Can I modify or cancel my order after placing it? A: If your order hasn't been shipped yet, you can request a change or cancellation by contacting us on our Contact page as soon as possible.

Q: Is it safe to shop on Aavya Life? A: Absolutely. We use secure checkout with encrypted payment processing, so your details are always safe with us.

Shipping & Delivery

Q: Do you deliver all over India? A: Yes, we deliver Cash on Delivery orders everywhere across India.

Q: How long will delivery take? A: Orders are usually processed and shipped quickly, with fast delivery to your doorstep. For exact timelines, please check our Shipping Policy.

Q: How can I track my order? A: Once your order is shipped, you'll receive tracking details. You can also check order status by logging into your account under Orders.

Q: What if my order is delayed or lost? A: In the rare case of a delay or lost shipment, please reach out to us via our Contact page and our team will resolve it quickly.

Returns & Refunds

Q: What is your return policy? A: We offer easy returns on eligible products. Please refer to our full Return & Refund Policy for details on timelines and conditions.

Q: How do I request a refund? A: Contact us through the Contact page with your order number, and our team will guide you through the refund process.

Q: What if I receive a damaged or wrong product? A: We're sorry for the inconvenience! Please contact us within a few days of delivery with photos of the product, and we'll arrange a replacement or refund as per our return policy.

Products

Q: What kind of products does Aavya Life sell? A: We offer thoughtful essentials for little ones and everyday life across three categories:

• 🧸 Toys – Fun, safe, and educational toys for kids
• 💄 Beauty – Everyday beauty and personal care essentials
• 🍳 Kitchen & Home – Smart kitchen essentials and home accessories that make daily life easier

Q: Are your products safe for kids? A: Yes, our toys and kids' products are selected keeping safety and quality in mind, suitable for everyday play and learning.

Q: I'm not sure which product/size to pick — can you help? A: Of course! Message us on our Contact page or Instagram @aavya.life, and our team will help you choose the right product.

Q: Do you restock sold-out items? A: Yes, popular items are restocked regularly. Follow us on Instagram or check back on the product page for updates.

Offers & Discounts

Q: Do you have ongoing discounts? A: Yes! We regularly run sales with discounts up to 60% off. Check our homepage and Collections for the latest deals.

Q: Do you offer coupon codes? A: Keep an eye on our Instagram and homepage banners for special coupon codes and limited-time offers.

Contact & Support

Q: How can I reach Aavya Life for support? A: You can reach us anytime via our Contact page — our support team is available 24 hours a day, 7 days a week.

Q: Do you have a WhatsApp/Instagram for quick queries? A: Yes, you can DM us on Instagram at @aavya.life for quick questions.

Q: Where is Aavya Life based, and who do you ship with? A: Aavya Life ships across India with reliable courier partners to ensure your order reaches you safely and on time.